Managing people in a work environment is not easy due to all the different variable for each work place. However there are three control types you can implement as a manager to insure that the work is done according to standard.
Feed forward is the best control type and probably should be used more by businesses to ensure things are done correctly. Feed forward is a control measure that implements things such as rules, education and training before the event happens. The purpose of this is to prevent any problem before it happens which eliminates the necessity for using corrective action. This saves time and resources and thus improves productivity.
Concurrent control is the use of corrective action as it happens. It is also known as managing by walking around. This solution is implemented as fore mentioned, by walking around the work place, use of surveillance cameras and any other means of monitoring the work place in real time. Concurrent control is not as efficient as feed forward control because resources and time are needed to fix the situation.
Feedback control is the last resort when it comes to control. Feedback control takes place after the situation has occurred. The situation is reviewed and scrutinised as to why did it happen? What caused it? And by using feed forward control, how can this be prevented from happening in the future. As you would expect, feedback control is the least efficient of all the control types because it uses the most resources.
As a manager, you should be looking at implementing feed forward control as much as possible, then using concurrent control and very little feedback control. If the first control type is implemented correctly, the next two should not have to be used much.
Source by John F Day
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